Frequently Asked Questions

Everything you need to know about shopping with Queen.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Queen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.

Are your products covered by a warranty?

Yes, most of our products come with a one-year manufacturer's warranty against defects. Please check the individual product page for specific warranty details.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 1 hour of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.